Haystack, the relevance conference – birth of a new profession?

I've just returned from Charlottesville, Virginia and the Haystack search relevance conference hosted by our partners Open Source Connections. The venues were their own office and the Random Row brewery next door - added once they realised that the event had outgrown its humble beginnings as a small, informal event for maybe 50 people into a professional conference for over twice that number with attendees from as far afield as the...Continue reading

How to build a search relevance team

We've spent a lot of time working with clients who recognise that their search engine isn't delivering relevant results to users. Often this is seen as solely a technical problem, which can be resolved simply by changing query parameters or the search engine configuration - but technical teams need clear direction on why a result should or should not appear at a certain position, not just request for general relevance improvements. It's thus important to consider relevance as...Continue reading

London Lucene/Solr Usergroup – Search Relevancy & Hacking Lucene with Doug Turnbull

Last week Doug Turnbull of US-based Open Source Connections visited the UK and spoke at our Meetup. His first talk was on Search Relevancy, an area that we often deal with at Flax: how to tune a search engine to give results that our clients deem relevant, without affecting the results for other queries. Using a ...Continue reading

When bad search hurts: finding that elusive ROI

One thing I've noticed from many years attending search conferences is that the return on investment (ROI) in search technology is hard to calculate: this is particularly difficult when considering intranet and/or enterprise search, as users can usually find another way to answer their question. In most cases, some slightly tired numbers are tro...Continue reading