Oxfam is a globally renowned aid and development charity working in 90 countries with over 10000 staff and 50000 volunteers. Currently the organisation is in the middle of a change process which involves the merging of at least 20 information architectures from at least 5 major sources and multitudes of minor sources.
In November 2017, Oxfam asked Flax to carry out an assessment and audit of the search engine on their intranet, based on Apache Lucene/Solr. This process was designed to be comprehensive, covering the search needs of staff and volunteers, how content is created and ingested by the search engine and how the search software is configured, leading to a set of recommendations for future development. Importantly, Flax were to cover both the business and technical aspects of search.
For more details, download a case study here.