We're sometimes asked by clients to examine not just their technical implementation of search, but also the wider picture: how search functionality is exposed to users, how it compares to competitors' websites and best practice. This process usually takes us ten days to two weeks and results in a highly detailed report with clear recommendations for improvement. This process is slightly different each time, but usually includes the following steps, shown with some examples of questions we mig...Continue reading
Recipe for a strategic search review
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